Effective Date: 01/08/2024
At Time Out Rent A Car, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, mobile app, or services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, date of birth, and driver’s license details.
- Payment Information: Credit/debit card details and billing address.
- Vehicle Usage Information: Rental dates, vehicle preferences, and mileage.
- Technical Information: IP address, browser type, device information, and cookies when you visit our website.
- Communication Records: Emails, messages, or calls for customer support or inquiries.
2. How We Use Your Information
We use your personal information for:
- Processing car rental bookings and providing related services.
- Verifying your identity and eligibility to rent a vehicle.
- Handling payments and refunds.
- Sending updates, confirmations, and invoices.
- Improving our services and customizing your user experience.
- Complying with legal and regulatory requirements.
3. Sharing Your Information
We may share your information with:
Sister Companies:
We may share personal data with our affiliated and sister companies to provide seamless services, enhance your customer experience, or for operational purposes.Third Parties Under Agreement:
We may share data with third-party service providers, partners, or vendors with whom we have contractual agreements, such as:- Debt Collectors: For the collection of outstanding payments or enforcement of contractual obligations.
- IT and Software Service Providers: To maintain and improve our technology infrastructure, systems, and applications.
- Blacklist Management Services: To ensure compliance with our rental policies and prevent fraudulent or unauthorized transactions.
- Marketing and Advertising Agencies: For promotions and personalized marketing campaigns.
- Logistics and Delivery Partners: To manage vehicle deliveries and returns.
Legal Authorities:
We may disclose your information to law enforcement or other governmental entities as required by law or in response to legal proceedings.
We ensure that these third parties and sister companies are bound by strict confidentiality agreements and use your data only for agreed-upon purposes. Time Out Rent A Car does not sell or rent your personal data to unauthorized parties.
4. Data Storage and Security
We implement robust measures to protect your data, including:
- Encrypted storage of sensitive information.
- Secure servers to prevent unauthorized access.
- Regular updates to security protocols.
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Analyze site performance.
- Remember your preferences for future visits.
You can disable cookies through your browser settings, but this may impact your user experience.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications.
To exercise these rights, contact us at:
Email: hello@timeoutcars.com
Phone: +971522878755
7. Retention of Information
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Time Out Rent A Car
Address: 402 Crystal Tower, Downtown Dubai
Email: hello@timeoutcars.com
