Frequently asked questions

If you are a UAE resident, you are required to submit: Copy of Passport Copy of Residential Visa Valid UAE Driving License Copy of Emirates ID If you are a Tourist visiting the UAE, you need to submit : Passport Visit Visa Home Country Driving License International Driving Permit Passport holders of GCC, US, UK, Canada and certain other countries can drive on their home country license in the UAE

If you live in the UAE on a Residential Visa / Work Permit, you need a valid UAE Driving License. To get a UAE Driving License, you need driving lessons and pass the driving test from an RTA-approved Driving Institute in UAE: Galadari | Belhasa | Emirates Driving Institute If you are visiting the UAE as a tourist and want a rental car to get around, you need to have a valid International Driving Permit (IDP) a.k.a. International Driving License and your original Driving License, both from your home country. Passport holders of GCC, US, UK, Canada and certain other countries can drive on their home country license in the UAE

In the UAE, all rental cars come with an air-conditioner (AC) and FM radio. Most rental cars (newer models especially) come with a USB music player / mobile charging port so don't forget to carry your USB data cable for your mobile phones. Chargeable extras such as GPS, Baby or Child Seats, WiFi may also available on request from the car rent shops.

Mileage limitation is the number of kilometers you can drive your rental car free of cost. The mileage limitation (200 km, 300 km or so) is included within the rental price. The additional mileage charges are set by the car rental company depending on the car so it’s best to check it before hiring the car. On OneClickDrive, we have standardized all car rental mileage packs at a minimum of 250 km / day, 1400 km / week and 4500 / month.

You, the car renter, pays for the fuel expenses. The car may or may not come with a full tank so be sure to check / request the car rental agent. Note, you need to return the car with the same level of fuel as was provided to you. Best to click a picture of the fuel level at the time of pickup as proof.

Always check / note the type of fuel you must refill in the car you are hiring, right at the start. You can reach the car rental staff and check with them by mentioning the car you're driving and the rental reference no. While staff at the fuel stations / petrol pumps can assist you with this, it is your responsibility to fuel the rental car with the right type of gas. In the event of fueling the car with the wrong fuel type, you might be liable to pay for the damage done to the car including the cost of repairs and days it is kept in the garage.

If you meet with an accident, minor or major, be sure to get a Police report. Your car should be insured with basic insurance at the least and if it’s not your fault, you’ll get a green slip from the Police which means you are not liable to pay for the damages. If, however, you get a red slip, you are entitled to pay as much as the excess fees max. Some car rental companies are known to charge extremely high charges including repair costs + days the car is kept in the garage for repairs + admin fees (up to AED 1000) even for minor dents. Check the car rental agreement at the time of pickup before signing it. It’s best to avoid renting from such companies. Always take note of existing dents, scratches and so on when the car rental staff checks the car before handing you the keys. Take pictures on your smartphone for proof.

The customer pays the parking charges as and when required. Parking meters are located within most parking lots however some parking lots only accept payment by SMS on 7275.

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